Privacy Policy

Information You Provide to Us

When you interact with our services, you may choose to provide us with certain information, including:

• • Contact details such as name and email address when you reach out through our contact form or inquire about our services
• • Communication preferences and any specific requests or questions you share with us
• • Information about your coffee preferences, equipment, and goals when you participate in our consultations or tasting experiences

Information Collected Automatically

When you visit our website, we automatically collect certain technical information to improve your experience:

• • Device information including browser type, operating system, and screen resolution
• • Usage data such as pages visited, time spent on pages, and navigation patterns
• • Technical data including IP address, approximate location, and referring website
• • Cookie data as described in our Cookie Policy, which helps us remember your preferences and improve site functionality

Legal Basis for Data Processing

We process your personal data based on the following legal grounds:

• • Your consent when you submit forms or accept cookies
• • Contractual necessity when providing our services to you
• • Legitimate business interests in improving our services and maintaining security
• • Legal obligations we must fulfill

Providing and Improving Our Services

We use your information to respond to your inquiries, deliver the services you request, and continually enhance your experience. This includes personalizing recommendations based on your preferences and understanding how our website is used so we can make meaningful improvements.

Communication and Support

Your contact information allows us to respond to your questions, provide updates about our services, and offer support throughout your coffee journey. We'll only send you marketing communications if you've given us permission to do so, and you can opt out at any time.

Analytics and Website Improvement

We analyze usage patterns to understand which content is most helpful and where we can improve. This helps us create better resources and make our website more intuitive and useful for visitors like you.

Sharing with Third Parties

We do not sell your personal information. We may share data with trusted service providers who help us operate our website and deliver our services, such as:

• • Analytics services that help us understand website usage
• • Email service providers for communication purposes
• • Payment processors if you purchase our services

These partners are contractually obligated to protect your information and use it only for the purposes we specify.

Data Retention

We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. When we no longer need your data, we securely delete or anonymize it.

Security Measures

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, loss, or misuse:

• • Secure HTTPS encryption for data transmission between your browser and our servers
• • Regular security assessments and updates to protect against vulnerabilities
• • Limited access controls ensuring only authorized personnel can access personal data
• • Secure storage practices for any data we retain

Breach Notification

In the unlikely event of a data breach that affects your personal information, we will notify you promptly and take immediate steps to mitigate any harm. We'll also inform relevant authorities as required by applicable laws.

Right to Access

You have the right to request a copy of the personal information we hold about you. We'll provide this information in a clear, accessible format within a reasonable timeframe.

Right to Rectification

If any of your personal information is inaccurate or incomplete, you have the right to request that we correct or update it. We want to ensure the information we hold is accurate and current.

Right to Erasure

You can request that we delete your personal data in certain circumstances, such as when it's no longer necessary for the purposes we collected it, or if you withdraw your consent. We'll honor these requests unless we have a legal obligation to retain the information.

Right to Data Portability

You have the right to receive your personal data in a structured, commonly used format, and to transmit that data to another service provider if you choose.

Right to Object

You can object to our processing of your personal data in certain situations, particularly when we're relying on legitimate interests as our legal basis for processing.

How to Exercise Your Rights

To exercise any of these rights, please contact us using the information provided on our contact page. We'll respond to your request within one month and work with you to address your concerns.